Board of Nursing

Complaint Information and Form

The Missouri State Board of Nursing does not collect verbal complaints. Below you will find links to a paper complaint form that can be completed and the online complaint form. Please submit your complaint one of the following ways to avoid duplication.

Paper Complaint form: https://pr.mo.gov/boards/nursing/375-0168.pdf

• A completed paper complaint form can be submitted to our office by mail, fax, or email. Contact information is located in the right-hand corner of the form.

Online Portal complaint: https://mopro.mo.gov/license/s/complaint-form

Report to Missouri or Another State?

Missouri is a member of the Nurse Licensure Compact (NLC) which allows Missouri nurses who hold an active multistate license to practice in other party states without obtaining a separate dedicated state license. For more information, please visit https://www.nursecompact.com/. When making a report, keep in mind that practice is where the patient is located. Please see the example scenario below.

Nurse Jane holds a Missouri multi-state license. Nurse Jane lives in Missouri but practices nursing in Kansas, who is also a member of the Nurse Licensure Compact. Nurse Jane had a medication error and her Kansas employer decided to terminate her employment and report her actions to the State Board of Nursing. The report will need to be sent to the Kansas Board of Nursing since Kansas is where the action took place.

Missouri State Board of Nursing Licensed Jurisdiction

The Missouri State Board of Nursing has jurisdiction for the following license types:

1. Licensed Practical Nurse
2. Registered Professional Nurse
3. Advanced Practice Registered Nurse

This Missouri State Board of Nursing does not have jurisdiction for:

1. Physicians https://pr.mo.gov/healingarts.asp
2. CNAs, CMTs, https://health.mo.gov/safety/cnaregistry/
3. Long Term Care facilities https://health.mo.gov/seniors/nursinghomes/
4. Hospitals https://health.mo.gov/safety/healthservregs/index.php
5. Medical Assistants (Not regulated in Missouri)

How to File a Complaint

Anyone may file a complaint against the license of a Registered Professional Nurse or a Licensed Practical Nurse. Section 383.133.1 RSMo mandates that the chief executive officer or similarly empowered official of any hospital, ambulatory surgical center, temporary staffing agency, nursing home , any nursing facility, or any entity that employs or contracts with licensed health care professionals to provide health care services to individuals report to the appropriate health care professional licensing authority any disciplinary action against any health care professional or the voluntary resignation of any health care professional whom any complaints or reports have been made which might have led to disciplinary action. Section 383.133.4 RSMo, provides that there shall be no liability or cause of action against any entity required to file a report/complaint with the licensing agency if made in good faith and without malice. Please refer to the Public Complaint Handling and Disposition Procedure, 20 CSR 2200-4.030.

https://pr.mo.gov/boards/nursing/20%20CSR%202263-4030.pdf

To determine if the incident in question should be reported to the Board office, please refer to the attached document based on Section 335.066, RSMo, Grounds for Denial or Discipline. The Missouri State Board of Nursing reviews all complaints, WHICH MUST BE IN WRITING.

According to the State of Missouri Nursing Practice Act (335.066, RSMo), anyone who makes a complaint and does so in good faith SHALL NOT be subject to civil damages because of the allegation made.

http://revisor.mo.gov/main/OneSection.aspx?section=335.066