Board of Nursing

Investigations/Complaints

Q. CAN ANYONE FILE A COMPLAINT WITH THE NURSING BOARD?

A. Anyone can file a complaint, i.e., from out of state as well as in state. The complaints may come from employers, members of the profession, the public, law enforcement officials and agencies, other departments of state and local government. Official rules do state, however, that a complaint should be mailed or delivered to the Board office but a written complaint delivered in any manner is sufficient.

Q. CAN MY EMPLOYER "TAKE" MY LICENSE OR CAUSE IT TO BE REVOKED?

A. No, however, your employer can file a complaint with the Board. If the Administrative Hearing Commission finds grounds for disciplinary action, the Board will administer such action, as the Board deems appropriate.

Q. CAN A NURSE WORK DURING THE TIME A COMPLAINT IS BEING INVESTIGATED?

A. Yes. There are no work-related restrictions or actions taken against the license of a nurse except by due process.

Q. ARE COMPLAINTS AGAINST NURSES PUBLIC INFORMATION?

A. If the complaint is received from a mandated reporter, the information will be shared with other mandated reporters. However, if the complaint is received from a source other than a mandated reporter then access to the information is only by a release signed by the licensee that is specific to the Board of Nursing. Copies of the Mandatory Reporting Rule can be obtained from the Board office or you may click HERE and then proceed to 20 CSR 2200-4.040 Mandatory Reporting Rule.

Q. HOW WILL NURSES KNOW THERE IS A COMPLAINT AGAINST THEIR LICENSE?

A. Nurses are sent a letter notifying them of complaints received concerning their license and what action the Board office will take with regard to the complaint (i.e., investigate or not investigate).

Q. CAN NURSES FIND OUT WHO MADE THE COMPLAINT AGAINST THEIR LICENSE?

A. Yes. The nurse may make a written request to the Board office to obtain a copy of the complaint against their license. Information cannot be provided by telephone.

Q. WILL THE NURSE NEED TO OBTAIN AN ATTORNEY?

A. Employing the services of an attorney is a personal choice and can be exercised at any point the nurse chooses. The Board of Nursing cannot provide legal advice.

Q. HOW SOON WILL THE NURSE FIND OUT THE FINAL DISPOSITION REGARDING THE COMPLAINT/INVESTIGATION?

A. Board decisions are sent out approximately six-week to eight weeks following a regularly scheduled meeting of the Board. It is a policy of the Board that decisions will not be released by telephone.